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GENERAL

Where are you located?
1245 NW 4th St Suite 201 in Redmond Oregon located on the second floor of the 4th Street Medical Center.

What are your clinic hours?
7:00 AM to 4:00 PM, Monday through Friday
Wednesdays we are open 7:00 AM to 12:00 PM

How do I schedule an appointment?
Call (541) 323-4545.

Do you offer same-day appointments?
That is always our goal. You might not be able to see your primary care provider but we will do our best to get you in to see one of our providers.

What do I do if I can’t make an appointment?
Call the clinic at (541) 323-4545 and inform the staff 24 hours prior to appointment. If you are running late, you may have to reschedule the appointment for a later time.

What happens if I miss an appointment?
Call the clinic at (541) 323-4545 and inform the staff as soon as possible. Missing an appointment wastes time that could be used by another patient. If you frequently miss appointments, we may restrict you to a walk in status only or ask you to seek care elsewhere.

What do I do if I need after-hours care?
If it is a life threatening emergency please call 911. If you have an urgent matter that needs immediate attention, please call our answering service at (541) 323-4545 and the on call provider will return your call as soon as possible. Please be aware the provider on call will not refill medications after hours. You will need to contact the office during regular business hours for medication refills.

What should I bring to my first visit?
We require a valid driver’s license or picture ID, also your insurance card and a list of all your current medications. To save time, you can also print the New Patient Forms located on our Patient Info page and bring them filled out to your appointment.

How can I get a question to my Primary Care Provider?
Call the clinic at (541) 323-4545 and ask to leave a message for your provider or login to your Patient Portal to send a non urgent message.

Do the providers use e-mail to communicate with patients?
Due to the volume of calls and inability to respond in a prompt manner, electronic communication is limited to the Patient portal and is for non urgent matters. All other communication should be by telephone.

I am a new patient; what provider will I see?
You can find a brief biography of our providers on our web site by clicking their names on the Redmond Medical Clinic website. After checking out these resources, you can request a specific provider based on the information you learn, or you can ask the office staff to help you select a provider.

Can I request a female provider?
Yes.

How is the doctor-patient relationship different here, compared to other clinics?
We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a clinic that values all of our patients and appreciate the long-lasting relationships we create with them.

 

HEALTH CARE PROVIDERS

Who are the providers?
Providers are medical staff members who provide health care to patients. The provider list at our clinic includes Board Certified Internal Medicine and a Family Nurse Practitioner.

Will there be student/learners in the exam room?
At times we may have medical students or nurse practitioner students in our clinic. If your provider has a student shadowing him/her on the day of your appointment, we will ask for your permission before we allow the student in the exam room.

 

COMPLAINTS

How can I change my Primary Care Provider?
Call the clinic at (541) 323-4545 and explain to the staff that you would like to change providers. They can help you choose a new one or help resolve whatever problems you may be having with your current provider.

I have a complaint about the service I was provided at your clinic; whom should I contact?
Please contact the office and request to speak to the Clinic Manager.

 

TEST/SERVICES/PROCEDURES

What special services does your clinic provide?
Internal Medicine, Family Practice, Preventative Exams/Physicals and more! Please contact the office for additional questions.

Does your clinic perform sports physicals?
Yes.

Where do I get my lab work done?
There is a lab draw station in our building where they can collect and process your specimens. Or we can send you with an order to have your blood drawn at a lab of your choice.

How can I set up lab tests?
Call (541) 323-4545 and ask for the Medical Assistant.

When can I expect to get my test results and how will they be delivered to me?
If your test results are normal, or abnormal but non-critical, we will mail your results to you in 7 – 10 days or notify you by email to access them through the Patient Portal. If any of your test results are critically abnormal, we will try to reach you by phone immediately.

Where can I get my prescriptions filled?
You can request to have your prescriptions filled at the pharmacy of your choice.

 

HEALTH RECORDS

How do I get a copy of my immunization record?
Call the clinic at (541) 323-4545 and ask for your immunization record. You may be asked to complete and fax or bring in a release of information form. Our process usually takes between 7 to 10 business days, a fee may be involved.

How can I get a copy of my medical records from your clinic to another doctor?
Call the clinic at (541) 323-4545 and ask the staff to send your records to another doctor. You may be asked to complete and fax or bring in a release of information form. Our process can take up to 30 days.

How can I get a copy of my medical records from another clinic to your clinic?
Call the other clinic directly and ask them to send a copy of your records to our clinic. Or you can sign a release of information form at our clinic and we will contact them for you.

 

BILLING/INSURANCE

Will I be required to pay on the day of my appointment?
If your insurance plan has a co-pay, you must pay that at the time of your visit. If you have no insurance, you will be required to pay the entire bill at the end of the visit.

I don’t understand my bill; whom should I call?
All insurance and billing is handled by our billing specialist. You can call her with your questions at (541) 323-4702.

What insurance plans does the clinic accept?
Redmond Medical Clinic is open to a variety of insurances.  Please call our clinic to verify if your insurance is accepted at this time. Please know that the patient is ultimately responsible for all charges incurred and those not covered by insurance.

I don’t have health insurance; can I still come to your office?
Yes, our office accepts cash, check, Visa, MasterCard, Discover and American Express to pay for all expenses incurred during your office visit.

What is the difference between a co-pay and deductible?
A co-pay is a fixed amount (set by your insurance carrier) due at each visit, generally for the office visit. We are seeing more and more insurance carriers requiring a co-pay for office procedures/surgeries. These co-pays also are due at the time of service. A deductible is a prearranged amount set per calendar or anniversary year that represents the patient’s responsibility to pay. For example, if the patient has a $250 deductible and a 20% co-pay, the patient will still owe 20% of the allowed charges for the service, even after the deductible is met.

Can the provider lower the charges for a patient, or eliminate the co-pay?
According to the federal government, it is unlawful for a provider to do this. If you have financial difficulties or extenuating circumstances, we invite you to discuss the problem so that payment options can be made.